ji88 Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how ji88 ("we", "us", "our", or "ji88") collects, uses, stores, and shares the personal information of individuals ("you", "the member", "the user") who access or use the ji88 platform available at ji88.biz.

By registering an account on ji88 or otherwise using the platform, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the ji88 platform.

This Policy should be read alongside the ji88 Terms & Conditions and the ji88 Responsible Gaming policy, all of which form part of your agreement with ji88.

2Data Controller

ji88 is the data controller responsible for the personal information processed under this Policy. As data controller, ji88 determines the purposes and means by which your personal data is processed. ji88 operates the platform at ji88.biz and is responsible for ensuring that personal data is handled in accordance with applicable data protection standards.

For all privacy-related queries, requests, or concerns, members may contact ji88 via the support channels described in Section 14 of this Policy.

3Data We Collect

ji88 collects personal information from members and platform visitors in the following categories:

ji88 does not collect sensitive personal data (such as health data, religious affiliation, or political opinions) from members. The only exception is age data, which is processed solely for age verification purposes in compliance with the 18+ restriction applicable to all ji88 services.

4How We Use Your Data

ji88 processes member personal data for the following purposes:

• Account Management: To create, maintain, and manage your ji88 account, including processing registration, verifying identity, and administering account settings;
• Service Delivery: To provide ji88 gaming services, process deposits and withdrawals in PKR, settle bets, and deliver promotions to eligible members;
• KYC & Compliance: To verify your identity and age in accordance with ji88's KYC obligations, and to comply with applicable anti-money-laundering and counter-terrorism financing requirements;
• Security & Fraud Prevention: To monitor account activity for unusual patterns, detect and investigate fraud, protect member accounts, and safeguard the integrity of the ji88 platform;
• Responsible Gaming: To administer deposit limits, self-exclusion requests, cooling-off periods, and other member protection tools requested by or applied to your ji88 account;
• Customer Support: To respond to member queries, complaints, and disputes submitted through ji88 support channels;
• Communications: To send transactional messages related to your ji88 account (deposit confirmations, withdrawal notifications, security alerts) and, where you have consented, promotional communications about ji88 offers;
• Platform Improvement: To analyse usage patterns, diagnose technical issues, and improve the performance and features of the ji88 platform.

ji88 does not use member personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by applicable law.

5Legal Basis for Processing

ji88 processes member personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the ji88 Terms & Conditions contract with you, including account administration and transaction processing;
• Legal Obligation: Processing required to comply with ji88's legal obligations, including KYC verification, AML compliance, and regulatory reporting;
• Legitimate Interests: Processing necessary for ji88's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights;
• Consent: Processing based on your explicit consent, specifically for promotional communications. You may withdraw consent at any time by contacting ji88 support.

6Sharing Your Data

ji88 does not sell or rent member personal data to third parties. ji88 may share member personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive the financial data necessary to process your PKR transactions. Each payment provider operates under its own privacy and data security policies;
• KYC & Identity Verification Providers: Third-party KYC service providers may receive your identity documentation for verification processing. All such providers are contractually bound to process data only on ji88's instructions and under equivalent data security standards;
• Gaming Technology Providers: Game software providers (such as Evolution Gaming, Pragmatic Play, PG Soft) may receive anonymised or pseudonymised session data for game integrity and auditing purposes;
• Regulatory & Law Enforcement Authorities: ji88 may disclose member data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law or a valid legal order;
• Professional Advisers: Legal, compliance, and financial advisers engaged by ji88 who are subject to professional confidentiality obligations.

Any third party receiving ji88 member data is required to handle that data securely and in compliance with applicable data protection standards. ji88 remains responsible for the handling of member data by its authorised service providers.

7Cookies & Tracking Technologies

The ji88 platform uses cookies and similar tracking technologies to operate core platform functions, analyse traffic, and improve user experience. The following categories of cookies are used on ji88:

• Strictly Necessary Cookies: Required for the operation of the ji88 platform, including session management, authentication state, and security functions. These cookies cannot be disabled;
• Analytics Cookies: Used to collect aggregated information about how members use the ji88 platform, including pages visited and session duration. This data is used to improve platform performance;
• Preference Cookies: Store your ji88 platform preferences, such as language selection and display settings, so they are retained between sessions.

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair the functionality of the ji88 platform, including your ability to log in and access account features.

8Data Retention

ji88 retains member personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention principles:

• Active Accounts: Personal data associated with an active ji88 account is retained for the duration of the account's existence and for a period thereafter as required by law;
• Closed Accounts: Following account closure, ji88 retains identity and transaction data for a minimum of five (5) years in compliance with applicable anti-money-laundering and financial record-keeping requirements;
• Responsible Gaming Records: Self-exclusion and cooling-off period records are retained for a minimum of five (5) years after the exclusion or restriction period ends, to prevent circumvention;
• Support Communications: Records of support interactions are retained for three (3) years from the date of the final communication in each case.

Where ji88 has no legitimate purpose or legal obligation requiring continued retention of personal data, that data will be securely deleted or anonymised.

9Data Security

ji88 implements comprehensive technical and organisational security measures to protect member personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ji88 servers;
• AES-256 encryption for personal data stored in ji88 databases;
• Role-based access controls limiting ji88 staff access to member data on a need-to-know basis;
• Two-factor authentication options for member accounts;
• Regular security assessments and penetration testing of ji88 platform infrastructure;
• Incident response procedures for identifying and addressing data security events.

Notwithstanding these measures, no internet-based system can guarantee absolute security. Members are responsible for maintaining the security of their own ji88 login credentials and for logging out of shared devices after each session.

10Your Rights

Subject to applicable law and ji88's regulatory obligations, ji88 members have the following rights with respect to their personal data:

• Right of Access: You may request a copy of the personal data ji88 holds about you;
• Right of Rectification: You may request correction of inaccurate or incomplete personal data in your ji88 account;
• Right of Erasure: You may request deletion of your personal data where ji88 no longer has a lawful basis for its retention, subject to legal retention obligations;
• Right to Restrict Processing: You may request that ji88 restrict processing of your personal data in certain circumstances;
• Right to Object: You may object to processing of your personal data where ji88 relies on legitimate interests as the legal basis, subject to ji88's overriding legitimate interests;
• Right to Withdraw Consent: Where processing is based on your consent (such as promotional communications), you may withdraw that consent at any time.

To exercise any of these rights, please contact ji88 customer support using the details in Section 14. ji88 will respond to verified requests within 30 days. We may need to verify your identity before processing a data rights request.

11Children's Privacy

ji88 services are strictly for adults aged 18 years and over. ji88 does not knowingly collect personal data from individuals under 18. Age verification through CNIC or equivalent government-issued ID is a mandatory step in the ji88 KYC process.

If ji88 discovers or is notified that personal data has been collected from an individual under 18, that account will be immediately suspended, the data securely deleted, and any deposited funds returned to the originating payment method following investigation.

If you have reason to believe a minor has created a ji88 account, please contact ji88 support immediately.

12International Data Transfers

ji88 may process or store member personal data on servers or through service providers located outside Pakistan. Where personal data is transferred internationally, ji88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy, including through contractual data protection clauses with service providers.

ji88 does not transfer personal data to jurisdictions that do not provide adequate data protection standards without implementing appropriate transfer mechanisms. Payment processing through JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah is conducted through those providers' own regulated Pakistani-based or internationally compliant infrastructure.

13Updates to This Policy

ji88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The "Last Updated" date at the top of this page will be revised whenever material changes are made.

Where changes are material, ji88 will notify members through a prominent notice on the platform or via email to their registered address. Continued use of the ji88 platform following notification of a Policy update constitutes acceptance of the revised Policy.

We encourage you to review this Policy periodically so that you remain informed about how ji88 handles your personal information.

14Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or ji88's data handling practices, please contact the ji88 Data Protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 within your ji88 account dashboard
• Response Time: ji88 aims to acknowledge all privacy queries within 3 business days and provide a full response within 30 days
• Languages: Privacy requests may be submitted in English or Urdu; support is available for Pakistani members across Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad

If you are dissatisfied with ji88's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.